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Telecommunications
Industry Challenges
The next decade will reshape the industry. Internet protocol technology allows telecom companies to offer broader entertainment services but also permits new entrants to attack the established players’ fixed-voice profit pool. Mobile markets are reaching saturation. Telecom companies are entering the IT business and adopting different business models that may dilute margins. In this turbulent environment, telecom companies must address several core questions:
- What role should we play in the media ecosystem? When and where should we invest in infrastructure, such as fiber?
- How can we lower subscriber acquisition and retention costs without disrupting market share?
- How far should we move into IT services to protect relationships with key corporate clients?
- Can we redesign our systems to improve customer satisfaction while reducing cost?
- How can we fund large investments like fiber-to-the-home and mobile broadband?
- What role should we play in regional and global consolidation?
Risk Management: How up-to-date are your Internal Audit Manuals?
This publication challenges an organization's risk management by giving insights on the implications and importance of having regular reviews and updates of audit manuals.
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